Cloister Road Surgery41-43 Cloister RoadLondon, W3 0DFTel: 020 8992 4331
Please call between 11am and 3.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Patients with abnormal test results will be notified by post, text message or phone call. Please ensure we have your correct address and telephone number.
Diabetic patients are requested to make an appointment with a doctor for review three weeks after their blood tests
The National Health Service provides most health care to most people free of charge, but there are exceptions: prescription charges have existed since 1951 and there are a number of other services for which fees are charged.
Sometimes the charge is because the service is not covered by the NHS, for example, providing copies of health records or producing medical reports for insurance companies, solicitors or employers.
The Government’s contract with GPs covers medical services to NHS patients but not non-NHS work. It is important to understand that many GPs are not employed by the NHS; they are self-employed and they have to cover their costs – staff, buildings, heating, lighting, etc. – in the same way as any small business.
In recent years, however, more and more organisations have been involving doctors in a whole range of non-medical work. Sometimes the only reason that GPs are asked is because they are in a position of trust in the community, or because an insurance company or employer wants to ensure that information provided to them is true and accurate.
Examples of non-NHS services for which GPs can charge their own NHS patients are:
Examples of non-NHS services for which GPs can charge other institutions are:
Do GPs have to do non-NHS work for their patients?
With certain limited exceptions, for example a GP confirming that one of their patients is not fit for jury service, GPs do not have to carry out non-NHS work on behalf of their patients. Whilst GPs will always attempt to assist their patients with the completion of forms, they are not required to do such non-NHS work.
Is it true that the BMA sets fees for non-NHS work?
The British Medical Association (BMA) suggest fees that GPs may charge their patients for non-NHS work (ie work not covered under their contract with the NHS) in order to help GPs set their own professional fees. However, the fees suggested by them are intended for guidance only; they are not recommendations and a doctor is not obliged to charge the rates they suggest.
Why does it sometimes take my GP a long time to complete my form?
Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients. Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time. Our GPs do non-NHS work out of NHS time at evenings or weekends so that NHS patient care does not suffer.
I only need the doctor’s signature – what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. In order to complete even the simplest of forms, therefore, the doctor might have to check the patient’s ENTIRE medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.
If you are a new patient we may not have your medical records so the doctor must wait for these before completing the form.
What will I be charged?
It is recommended that GPs tell patients in advance if they will be charged, and what the fee will be. It is up to individual doctors to decide how much they will charge. The surgery has a lists of fees based on these suggested fees which is available on request.
What can I do to help?
We are extremely fortunate to have nurse Rachel Oughton leading on anticoagulation at the Cloister Rd surgery. Rachel has many years experience working for the GP Federation as lead nurse and quality assurance officer for anticoagulation. As well as being an expert on anything to do with anticoagulation, she is a very approachable and warm clinician. Rachel is at the surgery once a week and can help support patients considering anticoagulation or struggling with any aspect of their anticoagulation treatment.
Our whole team of receptionists, nurses, HCAs and doctors are geared towards facilitating warfarin monitoring and in line with current guidance we also offer direct oral anticoagulant (DOAC) therapies.
We recognise that taking anticoagulant treatment can be life changing for patients and their loved ones and we are dedicated to facilitating your journey if at all positive.
Both our nurses Rachel Oughton and Alice Wong have extensive experience of contraception. Please book with the nurse for a pill check or depot injection. Dr Gubert also has a special interest in family planning and women's health and will be happy to discuss more complex contraceptive / menopausal issues with you.
Our clinicians are able to remove coils as long as there has not been any risk of pregnancy in the last 7 days.
Unfortunately we are not able to fit coils and implants at the moment. If you would like a coil or implant for contraceptive purposes you can contact the Mattock Lane clinic on 020 3255 0084 - Monday to Friday, 9am to 12noon. If you would like a coil for another reason, you will need a GP letter and an ultrasound scan before booking in with Mattock Lane and our doctors will be happy to organise this.
Dr Dhall has been doing minor surgery at the practice since 2009 and has previous surgical experience in the field of gynaecology.
She has vast experience of removing skin lesions such as sebaceous cysts prone to infection, skin tags / seborrheoic warts that are repeatedly catching or causing pain.
This service is for removal of skin lesions which are causing significant symptoms. We can only remove lesions that meet the Ealing CCG criteria for minor surgery in general practice. We are not able to remove lesions for cosmetic purposes.
If you think you might benefit from minor surgery, you can talk to any doctor at the practice and they will assess whether or not you are eligible to be added to our minor surgery waiting list.
Joint injections can be very helpful in certain circumstances but they are not always advisable.
All our doctors can assess your need for an injection and advise whether you are eligible to be added to the joint injection waiting list. Currently Dr Dhall is our clinician performing joint injections.
Please book an appointment with the nurse and not a doctor if you think you may need antimalarial medication or vaccination for travel purposes.
Please bring any evidence of previous vaccinations you may have and make sure the appointment is at least 6 weeks before your departure in case you need a course of vaccination.
Please help us by filling in our travel questionnaire ahead of your visit.
You also have the option of booking directly with a travel clinic. For more information, please visit the Fit for travel website.
We have been working with Asthma UK and the lead asthma specialist nurse for Ealing to improve our asthma services, especially for children. We now offer an appointment with a doctor within 48 hours after a patient is seen in A&E or admitted to hospital due to their asthma. We are also making every effort to ensure that patients with asthma have an asthma plan which is updated yearly. Please contact us to book an asthma review with the nurse if you have asthma, but you do not have an asthma plan.
We now also offer a lung function testing service with nurse Alice Wong. If you think you require lung function testing, please discuss with a doctor first as you may need special instruction and an inhaler for optimal lung function testing.
Our nurses and health care assistants have been specially trained to record electrocardiograms (ECGs) and to fit 24 hour blood pressure monitors.
This allows us to perform these tests close to home rather than requiring hospital visits.
If you feel you need either of these tests, please book an appointment with a doctor to discuss your concerns.
You can then be added to the appropriate waiting list and a member of our team will contact you to book the test.
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