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Cloister Road Surgery

The doctors and staff at Cloister Road Surgery in West London strive to offer the highest standard of patient-centred healthcare.  We have thought long and hard about our mission statement which is to care for patients the way they would want their friends and families to be treated.

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups. We encourage patients to be as well informed as possible about their own health. There is a great deal of information and resources available through links on this site.

Please note that our Surgery has introduced New Appointment System

We are aware of the high volume of requests for appointments and we are working towards meeting patients requests and satisfaction.

Therefore we have introduced 'on-the-day' appointment trial, which means that the number of appointments will be available at 8.00am each morning and will be allocated on first-come, first-served basis.

If all available appointments are used up and the patient will still require to be seen by the doctor in case of urgency the telephone consultation with the doctor will be offered. Patient will need to be prepared to keep mobile/ landline free, so the doctor can reach patient at any time. Also patient needs to be in the local area, so that can come in at short notice if the doctor agrees patient needs to be seen.

Please ensure we have your up to date contact details, including telephone number.

 

Are you a carer? Please let us know

A carer is someone who spends a significant proportion of their time providing unpaid support to family or friends. This could involve caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.

If this applies to you, please let us know at the surgery so that we can offer help. The Ealing Carers' Centre (The Ealing Carers Centre, Sycamore Lodge, 1 Edgecote Close, London W3 8PH, tel. 02088401566) can offer a great deal of support.

Care Quality Commission inspection

We would like to thank our staff for their hard work and all our patients for their support during our CQC inspection on Thursday 28th April 2016. Inspectors told us that they were impressed by what they saw and what our patients said about their experience of care and their contribution as members of our Patient Group. They reported that standards were 'good' in each of 5 areas (safety, effectiveness, care, response to people's need and leadership) and for each of the 6 population groups of patients they looked at (older people; those with long term conditions; families, children and young people; working age/retired/students; and those whose circumstances make them vulnerable).

You can read a short summary of their findings on the Latest News tab and download the full report from a link on that page.

Patient Champions

Cloister Road surgery is working with Patient Champions in health-related areas of interest to our patients. We now have Epilepsy and Carers Champions. These volunteers are happy to encourage confidence and share their knowledge and experience with the wider patient community. They often also have information about local and national patient support groups. Many patients are interested in a particular health-related areas because they may be:

  • newly diagnosed
  • living with a conditions themselves, or
  • caring for someone else

Patient Champions will do their best to:

  • give a voice to Cloister Road patients with similar interests and concerns
  • share information from a variety of reliable sources

Patient Champions will not try to:

  • act as an expert in this area
  • give clinical advice

If you would like to contact the Epilepsy or  Carers Champion, please email crpc.epilepsy@nhs.net or crpc.carers@nhs.net - otherwise leave your name at reception if you would rather the Champion contact you by post or 'phone.

GP salaries

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services
to patients at each practice.
The average pay for GPs working in the practice of Cloister Road Surgery in the last financial year (for the year ended 30.09.2017) was £28,798 before tax and National Insurance.
This is for three full time GPs and three locum GPs who worked in the practice for more than six months.

Get involved - we welcome feedback

Patient Group

There is an active Patient group which welcomes new members. In the past this has been mainly an online group which stays in contact through email, but we have started to meet face to face twice a year (spring and early autumn). Please do consider joining us - a quick email to Practice Manager (magdalena.nagadowska@nhs.net) will do the trick.

Family and Friends test

We always welcome your feedback, suggestions and comments about the services we offer you. To take the quick Family and Friends Test, please click here

Online access for patients

We are very pleased to be able to offer patients the opportunity to make appointments online. If you would like to take advantage of this opportunity please register at reception. You will need to show identification including photo ID (choose 2 forms of ID from passport, photo driving licence or bank statement).

Online access will mean that you can make appointments whenever you like. It should also improve access to patients without online facilities, as the telephone lines should be less busy.

Once registered, just click on the systmonline image at the bottom of the screen to gain access.

How the NHS uses and shares your records

The NHS plans to extract personal and clinical information from the records that we hold about you.

For most patients, there are currently 3 different programmes to extract such information:

  • Summary care record: this aims to give health professional essential information about you in an emergency. For instance this would give clinicians information about your medications and allergies

  • Care.data: this aims to provide research organisations and public health bodies with anonymysed information so they can improve services.

  • Whole systems integrated care record (WSIC): this aims to streamline communication between health and social care professionals to help them work more effectively together so you can receive better and more joined up care.

Please take the time to read about these programmes by CLICKING HERE .
You have the right to opt-out of all of these processes and the relevant documents can be found on the link above.

Downloadable Information and Forms

The practice sometimes suggests that patients look at information leaflets, or complete health forms. This may be, for example, when new patients join the practice, when there are new NHS changes or when the surgery can offer a new service. You will find information and forms you can download, complete and return to reception by CLICKING HERE

Useful links

You will find links to other sites (such as Epilepsy Action, Ealing eClinic) in the Further Information pages.

Newsletter

Click the button to sign up for our newsletter.

 

(Site updated 09/04/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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