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Latest News

Care Quality Commission (CQC) Report 2016

The CQC inspected Cloister Road Surgery in April 2016.

Members of the team were glowing about what they saw during the day and what patients told them about their care. The inspection team reported that the surgery provides a good service across every area. They said that services at Cloister Road are:

  • safe

  • effective

  • caring

  • responsive to people's needs, and

  • well-led

They reported on the high quality of care provided for patients in all categories inspected and commented during their inspection that patient participation was the 'best they had seen'. Partners are extremely grateful to all those patients who spoke to the inspectors, as well as those who sent emails or completed comment cards. Feedback was also collected from the Cloister Road annual survey, the National Patient Survey, the NHS Choices website and our monthly Family and Friends figures and comments.

Please click on the link to download the full CQC report

Crisis in General Practice

New research has been published by the respected and independent King's Fund about the increasing crisis in general practice. You can read a summary of their findings here and also the response from the Royal College of General Practitioners.

Epilepsy Action - carol singing in Trafalgar Square!

On Thursday 15 December, from 6-7pm,  we will be Carol Singing under the Christmas tree in Trafalgar Square.  This is a great opportunity to raise awareness and funds for Epilepsy Action, as well as a fun start to the Christmas season.  Friends and family are invited to join us - the more the merrier!

The West london EA branch holds a variety of regular meetings, for example:

  • support meetings usually on 1st Monday of the month
  • drop in for coffee and chat at an Ealing cafe on the 3rd Tuesday every month

There is also a Facebook page for the branch. Go to:

On the page we hope to share information about what the branch is up to,
forthcoming events and stories in the news about epilepsy. You can also
start,  or join in with,  conversations by 'liking' our page.

Friends and Family Test

Telling us about your experience at the surgery today only takes a few seconds. Please click on the Patient Group tab and then the Family and Friends Test.

Phone lines now open 08.00 to 17.30 each day

The reception phone line is now open throughout each day Monday - Friday between 08.00 and 17.30.

Look after yourself

The Treat Yourself Better website has lots of very useful information to help you keep yourself well. It includes a symptom checker, self-care advice and the warning signs which mean you should seek professional help.

If you need help when the surgery is shut:

In a medical emergency, phone 999

For urgent medical advice out of hours, phone 111 (this service is designed for conditions that cannot wait until the surgery is open)

For less urgent problems, your local pharmacist can give very useful advice. There is also a great deal of helpful information on the NHS Choices website or

Changes to the way your records are used and shared

The NHS plans to extract clinical and other data from patients’ GP records and may share the information with other organisations. There are many good reasons for sharing data, for example with researchers, and such data will not have your name attached. However, some patients have concerns that data could be linked with individuals through use of your date of birth, postcode, NHS number and sex. Although the government has delayed the plan after patients across the country expressed concerns, it is still planned to be introduced from this autumn. More information and opt-out forms are available from reception and downloadable from the information/forms section of this website.

Please make sure that your contact details are accurate

We are increasingly contacting patients by telephone or email rather than sending letters, for example if our records show that you are due for a blood test or check up. We can also now send you a text message to confirm/remind you about your appointment time if we have an accurate mobile phone number for you.

It is therefore very important that we have accurate contact details for you. Please use the Contact Us section via the Patient Group link here on the website, or let reception know of any changes.

NHS update

NHS Ealing Commissioning Group (CCG) has responsibility for designing and commissioning local health services. All GP practices in Ealing are members of the CCG. There is more information about the Ealing CCG at


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website